Privacy Policy For MetaMinds Expert

Last Updated August 2024

Thank you for choosing MetaMinds Expert ("MetaMinds Expert" "we," "us," or "our") as your Virtual Task and Automation service provider. This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website, use our services, or interact with us in any other way. By accessing or using Lead Automator's services, you consent to the collection and processing of your personal information as described in this Privacy Policy.

Information We Collect

1.1 Personal Information:

We may collect and process the following categories of personal information:

Contact information: such as your name, email address, phone number, and mailing address. Account information: including username, password, and other credentials used to access our services.

Payment information: such as credit card details or other financial information necessary for billing and payment processing.

Communication information: any information you provide when contacting us or participating in surveys, research, or studies.

Usage data: information about how you interact with our services, including IP addresses, device information, and browsing activity preferences: information about your communication preferences and choices related to marketing materials.

1.2 Non-Personal Information: We may collect and process non-personal information that does not directly identify you, such as aggregated data or anonymized information to help with reporting metrics on your behalf to share with you.

Use Of Personal Information

We use the collected personal information for the following purposes:

2.1 Business Operations: We may use personal information to operate our business, including accounting, auditing, billing, reconciliation, collection activities, crime or fraud monitoring and prevention, protecting our legal rights, and fulfilling contractual obligations.

2.2 Communication: We may use contact information to send messages, provide MetaMinds Expert services, respond to customer service requests, send alerts (e.g., security updates, policy changes, subscription expiration), and send marketing or informational materials (e.g., newsletters, white papers) based on your communication preferences.

2.3 Surveys and Research: We may occasionally conduct surveys, focused research, or studies that may require your voluntary sharing of personal information to participate. Participation in such activities is optional, and we will obtain your consent as necessary.

Communication information: any information you provide when contacting us or participating in surveys, research, or studies.

Legal Basis for Processing (Applicable only to EEA and UK Visitors)

If you are in the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using personal information will depend on the context and type of personal information. We process personal information under the following legal bases:

Consent: We collect personal information with your consent, which you can withdraw at any time.

Contractual Necessity: We may process personal information to fulfill our contractual obligations with you.

Obligation: We may process personal information to comply with legal requirements.Legitimate Interests: We may process personal information for legitimate interests such as administrative purposes, fraud prevention, criminal act prevention, and information security, provided such interests are not overridden by your data protection interests or fundamental rights and freedoms.

Information Sharing Disclosure

We may share personal information in the following circumstances:

3.1 Service Providers: We may share personal information with trusted third-party service providers who help us deliver our services and operate our business such as Lead Automator, Twilio and Mailgun. These providers are bound by contractual obligations to maintain the confidentiality and security of personal information.

3.2 Legal Compliance: We may disclose personal information if required to do so by law or in response to valid legal requests, such as to comply with a subpoena or similar legal process.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred or disclosed as part of the transaction, subject to the acquirer's agreement to protect and process personal information in a manner consistent with this Privacy Policy.

3.4 Consent: We may share personal information with your consent or at your direction.

Your Rights and Choices

Depending on your jurisdiction and applicable laws, you may have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.

Correction: You can request correction or update of inaccurate or incomplete personal information.

Erasure: You can request the deletion of personal information we hold about you.

Objection: You can object to the processing of your personal information based on our legitimate interests.

Restriction: You can request the restriction of processing of your personal information under certain circumstances.

Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

Withdrawal of Consent: If we process personal information based on your consent, you may withdraw your consent at any time.

To exercise your rights or if you have any privacy-related concerns or questions, please contact us using the information provided in the "Contact Us" section below.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine the retention periods include the duration of our relationship with you, the nature of the personal information, and our legal obligations.

Children's Privacy

MetaMinds Expert does not knowingly collect personal information from individuals under the age of 16. If you believe we may have collected personal information from a child without appropriate consent, please contact us, and we will promptly take steps to delete such information.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels.

Please review this Privacy Policy periodically for any updates.